Shipping Policy for Gallerydepts

At Gallerydepts, we’re committed to getting your trendy apparel—from jeans and work pants to T-shirts, hoodies, jackets, and coats—to you quickly and seamlessly. This Shipping Policy outlines our shipping timelines, coverage, tracking options, and other key details to keep you informed every step of the way. By placing an order on Gallerydepts.com, you acknowledge and agree to the terms below.

1. Shipping Coverage

Gallerydepts offers global shipping—we deliver to almost every country and region worldwide. Whether you’re ordering from the United States, Europe, Asia, Australia, or elsewhere, you’ll enjoy the same shipping benefits, including our free shipping guarantee (see Section 3 for details).

Note: In rare cases, delivery may be restricted to certain locations due to local customs regulations, import restrictions, or logistical limitations. If your location is unavailable for shipping, you’ll be notified during the checkout process before completing your order.

2. Shipping Timelines

We prioritize fast order processing to ensure you receive your items as soon as possible. Our shipping timelines are structured as follows:

2.1 Order Processing & Dispatch

  • Processing Time: All orders are processed within 1 business day of placement. This includes verifying payment details, checking product stock, and preparing your order for shipment.
  • Dispatch Time: We ship orders on the day after you place your order (excluding weekends and major public holidays). For example:
  • An order placed on Monday will be shipped on Tuesday.
  • An order placed on Friday, Saturday, or Sunday will be shipped on Monday (unless Monday is a public holiday, in which case shipment will occur on the next business day).

2.2 Estimated Delivery Time

  • For all orders (domestic and international), the estimated delivery time is within 5 days from the date of shipment. This timeline starts counting once your order leaves our warehouse (not from the date you placed the order).

Please note: While we strive to meet these delivery windows, occasional delays may occur due to factors beyond our control, including:

  • Customs clearance procedures (for international orders—clearance times vary by country and can take 1–3 additional days in some cases).
  • Weather conditions, natural disasters, or transportation disruptions.
  • Peak shopping periods (e.g., Black Friday, Christmas) when carriers experience higher volumes.

Gallerydepts is not liable for delays caused by these external factors, but we will work with our shipping partners to resolve issues and keep you updated on the status of your order.

3. Shipping Costs

Gallerydepts offers free shipping worldwide on all orders—no minimum purchase required. You will never be charged additional shipping fees, regardless of your location, the number of items you order, or the total value of your purchase.

All prices on our website are displayed in United States Dollars (USD) and do not include import duties, taxes, or customs fees (for international orders). These charges (if applicable) are the responsibility of the recipient and are determined by your local customs authority. We recommend checking with your local customs office before placing an order to understand any potential additional costs.

4. Order Tracking

Once your order is shipped, we will send a Shipping Confirmation Email to the email address linked to your order. This email will include:

  • A unique tracking number.
  • A link to the shipping carrier’s website (e.g., UPS, DHL, USPS) where you can track the real-time status of your order.

To track your order:

  1. Click the tracking link in your Shipping Confirmation Email.
  2. Enter your tracking number on the carrier’s website.
  3. View updates on your order’s location, estimated delivery date, and delivery status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

If you do not receive a Shipping Confirmation Email within 2 business days of placing your order, please check your spam/junk folder first. If it’s still missing, contact our customer service team at [email protected] with your order number, and we’ll resend the details.

5. Delivery Address Requirements

To ensure smooth delivery, please provide a complete, accurate, and up-to-date delivery address during checkout. This includes:

  • Full street name and house/apartment number.
  • City, state/province, and postal/zip code.
  • Country.
  • A valid phone number (for carriers to contact you if needed).

Gallerydepts is not responsible for:

  • Orders delivered to incorrect addresses due to incomplete or inaccurate information provided by the customer.
  • Orders that are lost, stolen, or returned to us because the recipient was unavailable to accept delivery (carriers typically attempt delivery 2–3 times before returning packages).

Changing Your Delivery Address

If you need to update your delivery address after placing an order, please contact us immediately at [email protected]. We can only modify the address if your order has not yet been shipped. Once your order is in transit, we cannot change the delivery address—you will need to coordinate directly with the shipping carrier using your tracking number.

6. Undelivered or Lost Orders

If your order is marked as “Delivered” by the carrier but you have not received it, please:

  1. Check your property (e.g., front porch, mailbox, neighbor’s house) for the package—carriers may leave packages in secure locations.
  2. Contact the shipping carrier directly using your tracking number to confirm delivery details (e.g., who signed for the package, delivery location).

If you still cannot locate your order within 3 days of the “Delivered” status, contact our customer service team at [email protected]. We will investigate the issue with the carrier and, if the order is confirmed lost, offer you either a full refund or a replacement order (whichever you prefer).

For international orders that are held by customs, we will provide documentation (e.g., order invoice) to help you clear the package. If the order is returned to us due to unpaid customs fees or refusal to accept delivery, you may be eligible for a refund (minus any return shipping costs incurred by Gallerydepts, if applicable).

7. Contact Us

If you have questions about shipping, need help tracking your order, or have concerns about delivery, please reach out to our customer service team:

Gallerydepts reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We recommend reviewing this policy periodically before placing an order.