Refund Policy for Gallerydepts

At Gallerydepts, we aim to ensure your satisfaction with every purchase of our trendy apparel—including jeans, work pants, T-shirts, hoodies, jackets, and coats. This Refund Policy outlines the terms, conditions, and processes for requesting a refund, so you can shop with confidence. By making a purchase on our website (Gallerydepts.com), you agree to comply with the terms of this policy.

1. Eligibility for Refunds

To qualify for a refund, your return must meet all of the following criteria:

  • The request is submitted within 60 days from the date of delivery (as confirmed by the shipping carrier’s delivery confirmation).
  • The product(s) are in unused, unwashed, and undamaged condition—with all original tags, packaging, and accessories (e.g., buttons, drawstrings) intact.
  • The product(s) were purchased directly from Gallerydepts.com (purchases from third-party retailers or resellers are subject to the respective seller’s refund policy).
  • Proof of purchase (e.g., order number, order confirmation email) is provided with the refund request.

Refunds will not be approved for:

  • Products that show signs of wear, damage, or alteration (e.g., custom embroidery, cut hems) caused by the customer.
  • Products returned after the 60-day window has expired.
  • Final sale items (clearly marked as “Final Sale” on the product page at the time of purchase).
  • Gift cards (all gift card purchases are non-refundable).

2. How to Request a Refund

Follow these steps to initiate a refund for your Gallerydepts purchase:

Step 1: Submit a Refund Request

Contact our customer service team via email at [email protected] with the following details:

  • Your full name (as it appears on the order).
  • Order number (found in your order confirmation email or account dashboard).
  • Name and quantity of the product(s) you wish to refund.
  • Reason for the refund (e.g., size mismatch, change of mind, defective item).
  • Clear photos of the product(s) (if claiming damage or defect) and the original packaging.

Our team will respond within 1–2 business days with a unique Return Merchandise Authorization (RMA) number and detailed return shipping instructions.

Step 2: Return the Product(s)

Once you receive your RMA number:

  • Clearly label the outside of your return package with the RMA number (missing or incorrect RMA numbers may delay processing).
  • Ship the product(s) to the address provided in our return instructions.

Important Notes on Return Shipping:

  • For defective products or incorrect orders (e.g., receiving the wrong size/color): Gallerydepts will reimburse your reasonable return shipping costs. To claim reimbursement, include a copy of your shipping receipt with the returned package, and our team will add the shipping amount to your refund.
  • For change-of-mind returns or size mismatches (no fault of Gallerydepts): You are responsible for covering return shipping costs. We recommend using a trackable shipping service, as Gallerydepts is not liable for lost or damaged packages during return transit.

3. Refund Processing Timeline & Method

3.1 Processing Time

Once we receive your returned package, our team will inspect the product(s) within 2–3 business days to verify eligibility. If approved:

  • Refunds will be processed within 5–10 business days from the date of inspection.

Please note: The time it takes for the refund to appear in your account may vary based on your payment provider (e.g., credit card companies typically take 3–5 business days, while PayPal may process refunds within 24–48 hours).

3.2 Refund Currency & Amount

  • All refunds are issued in United States Dollars (USD)—the same currency used for your original purchase.
  • The refund amount will be the full purchase price of the eligible product(s), excluding any non-refundable fees (if applicable). Shipping costs are non-refundable for change-of-mind returns (consistent with our global free shipping policy for orders, return shipping is the customer’s responsibility unless the issue is ours).

4. Special Cases

4.1 Canceled Orders

If you cancel an order before it has been shipped, we will process a full refund within 5–10 business days of cancelation. If the order has already been shipped, you will need to follow the return and refund process outlined in Sections 1–3 once you receive the package.

4.2 Defective or Damaged Products

If you receive a product that is defective (e.g., broken zipper, stitching errors) or damaged during transit:

  • Notify us within 7 days of delivery (via [email protected]) with photos of the defect/damage and shipping packaging.
  • We will either:
  1. Send a replacement product free of charge (if available), or
  2. Process a full refund (including reimbursement for return shipping costs) upon receipt of the defective item.

4.3 Incorrect Products

If you receive the wrong product (e.g., wrong size, color, or style), contact us within 7 days of delivery. We will arrange for the incorrect item to be returned (with return shipping covered by Gallerydepts) and either send the correct product or issue a full refund—whichever you prefer.

5. Tracking Your Refund

Once your refund is processed, we will send a refund confirmation email to the address linked to your order. This email will include details such as the refund amount, payment method, and a reference number (if provided by your payment provider).

To check the status of your refund:

  • Use the order number in your account dashboard on Gallerydepts.com.
  • Contact your payment provider directly (using the refund reference number from our confirmation email).

6. Contact Us

If you have questions, need help with a refund request, or require clarification on this policy, please reach out to our customer service team:

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We recommend reviewing this policy periodically before making a purchase or requesting a refund.